Reservations and Ticketing
What is a Reserved Ticket?
A Reserved Ticket guarantees your seat on board. When visitors book any Li River Cruise, they will receive an electronic ticket which can be used to either changeover into a physical ticket or it allows entry.
What do I do if I would like to upgrade my ticket?
If you have purchased a ticket for one of our cruises but would like to take another cruise instead, that’s no problem whatsoever! If the cruise has a greater value than the cruise you have already purchased you will have to pay the difference between the two cruises. However, if the cruise price value is less than the cruise you have already purchased we will not refund you the price difference of two cruises.
If you choose to take a different cruise there is no need to exchange your current ticket for a new ticket. You may use the ticket you have already for the different cruise you are interested in.
If you choose to take a different cruise there is no need to exchange your current ticket for a new ticket. You may use the ticket you have already for the different cruise you are interested in.
What are the age limits for children, adults, and seniors?
Child tickets are available for children under 120 cms tall, discounted tickets are available for between 120 - 140 cms tall whilst over 140 cms tall (regardless of age) is charged at full price. Infants or young children can share the seat.
Combos
What are Combos And How Do They Work?
A Li River Cruise Combo is a bundled package that includes a reserved-date Circle Line cruise ticket with another activity or activities, usually always on the same date. Different attractions have different admissions policies, these will be stated on your ticket
Discounts
DO YOU OFFER DISCOUNTS?
We sometimes offer discounts on certain dates - please check the Deals and Combos pages for more details.
CAN YOU REDUCE YOUR PRICING AS I FOUND ANOTHER CHEAPER OPTION ONLINE
Sorry but we don't 'bargain' prices for our services. We are well aware of the pricing models adopted by a number of different re-sellers and don't plan on competing on price. We offer private cruise options (not join-in group) and if you'd prefer to join a group tour, which is obviously cheaper as the transportation costs are shared, we completely understand.
Rescheduling and Cancellations
WHAT IS YOUR REFUND POLICY?
RESCHEDULING
The following rescheduling policy applies for each boat
4.5 Star Li River Cruise Boat Rescheduling
If date change is requested, at least 7 days prior to original cruise departure notice is required:
RESCHEDULING IS NOT PERMITTED 6 DAYS OR LESS PRIOR TO CRUISE DEPARTURE
4 Star Li River Cruise Boat Rescheduling
If date change is requested, at least 6 days prior to original cruise departure notice is required:
RESCHEDULING IS NOT PERMITTED 5 DAYS OR LESS PRIOR TO CRUISE DEPARTURE
3 Star Li River Cruise Boat Rescheduling
RESCHEDULING IS NOT PERMITTED 3 DAYS OR LESS PRIOR TO CRUISE DEPARTURE
CANCELLATIONS
The following cancellation policy applies for the Li River Cruise boat bookings:
4.5 Star Li River Cruise Boat Cancellation
4 Star Li River Cruise Boat Cancellation
3 Star Li River Cruise Boat Cancellation
*The above calculations are based upon the total number of days prior to the cruise departure. For example, if you have booked a cruise for the 27th June 2018, an example of 3 x days' notice is contacting us on 24th June 2018 (which is 3 x days prior to the cruise departure date). Time of contact and communication is based on Beijing time.
Boarding begins a half hour before departure. To ensure you get on the cruise at the time you are interested in, please arrive one hour to 45 minutes before the departure to allow yourself time to and make your way to your seating on our cruise.
The following rescheduling policy applies for each boat
4.5 Star Li River Cruise Boat Rescheduling
If date change is requested, at least 7 days prior to original cruise departure notice is required:
- 1 x FREE RESCHEDULE AVAILABLE *subject to availability* to a later date from original date
- Based on moving cruise date to a later date
- Earlier Date request subject to availability and at discretion of Li River Cruises
- If rescheduling is required, refund policy does not apply and no refund is provided in the event of cancellation after cruise rescheduling
RESCHEDULING IS NOT PERMITTED 6 DAYS OR LESS PRIOR TO CRUISE DEPARTURE
4 Star Li River Cruise Boat Rescheduling
If date change is requested, at least 6 days prior to original cruise departure notice is required:
- 1 x FREE RESCHEDULE AVAILABLE *subject to availability* to a later date from original date
- Based on moving cruise date to a later date
- Earlier Date request subject to availability and at discretion of Li River Cruises
- If rescheduling is required, refund policy does not apply and no refund is provided in the event of cancellation after cruise rescheduling
RESCHEDULING IS NOT PERMITTED 5 DAYS OR LESS PRIOR TO CRUISE DEPARTURE
3 Star Li River Cruise Boat Rescheduling
- If date change is requested, at least 4 days prior to original cruise departure notice is required:
- 1 x FREE RESCHEDULE AVAILABLE *subject to availability* to a later date from original date
- Based on moving cruise date to a later date
- Earlier Date request subject to availability and at discretion of Li River Cruises
- If rescheduling is required, refund policy does not apply and no refund is provided in the event of cancellation after cruise rescheduling
RESCHEDULING IS NOT PERMITTED 3 DAYS OR LESS PRIOR TO CRUISE DEPARTURE
CANCELLATIONS
The following cancellation policy applies for the Li River Cruise boat bookings:
4.5 Star Li River Cruise Boat Cancellation
- 7 - 10+ x Days Notice of Cancellation:
- 4 - 6 x Days Notice of Cancellation:
- 0 - 3 Days Notice of Cancellation:
4 Star Li River Cruise Boat Cancellation
- 7 - 10 + x Days Notice of Cancellation:
- 3 - 6 x Days Notice of Cancellation
- 0 - 2 Days Notice of Cancellation
3 Star Li River Cruise Boat Cancellation
- 7 - 10 + x Days Notice of Cancellation:
- 3 - 6 x Days Notice of Cancellation
- 0 - 2 Days Notice of Cancellation
*The above calculations are based upon the total number of days prior to the cruise departure. For example, if you have booked a cruise for the 27th June 2018, an example of 3 x days' notice is contacting us on 24th June 2018 (which is 3 x days prior to the cruise departure date). Time of contact and communication is based on Beijing time.
Boarding begins a half hour before departure. To ensure you get on the cruise at the time you are interested in, please arrive one hour to 45 minutes before the departure to allow yourself time to and make your way to your seating on our cruise.
All details for directions will be provided in the confirmation email when booking whilst most people have a hotel pick-up. If you have any other specific questions, please don't hesitate to contact us via email - bookings@lirivercruises.com
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